Dev Notes

10/25:

a/ Bug when due date is set back to null.

This bug happens when customer replies to the HD ticket.
When a ticket is created, customer received an acknowledgement email like this 

image.png

 

When customer replies to that email; Gateway pulls that email and convert it to a reply to the ticket. During that process; due-date is somehow reset to null.

 

Revision #1
Created 25 October 2025 15:22:59 by Brian
Updated 25 October 2025 15:24:35 by Brian