# Dev Notes

10/25:

a/ Bug when due date is set back to null.

This bug happens when customer replies to the HD ticket.  
When a ticket is created, customer received an acknowledgement email like this

[![image.png](https://frdocs.socalappsolutions.com/uploads/images/gallery/2025-10/scaled-1680-/image.png)](https://frdocs.socalappsolutions.com/uploads/images/gallery/2025-10/image.png)

When customer replies to that email; Gateway pulls that email and convert it to a reply to the ticket. During that process; due-date is somehow reset to null.